In this episode of ProfitDig Live, we sit down with Scott Miller, the newly appointed CEO of Dickson Water Authority, to discuss how the organization operates, the challenges of managing a water system, and the innovative technology improving efficiency.

Key Topics Covered:
💧 Building a Strong Team – All leadership hires were made in-house, ensuring employees with deep institutional knowledge are running the show.
💧 Water System Management – Learn how the county’s 6 million gallons per day serve over 21,000 customers, with water sourced from the Cumberland River and beyond.
💧 Infrastructure & Leak Detection – With some pipes dating back to the 1930s, the water authority employs full-time staff dedicated to finding and fixing leaks.
💧 New Technology in Water Management – AMR (Automated Meter Reading) and AMI (Automated Meter Intelligence) are revolutionizing efficiency, customer service, and leak detection.
💧 Water Loss & Conservation – Discover why an unaccounted water loss of under 20% is actually impressive, and how pressure changes at night impact leaks.

Scott provides an inside look at what it takes to keep water flowing, the importance of smart hiring, and how technology is shaping the future of utility management.

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